FAQ

ABOUT NURAPURE

Who is Nurapure?
Nurapure is a science-backed supplement brand focused on healthy aging. We formulate products designed to support cellular energy, hormonal balance, gut health, sleep quality, and overall longevity — for men and women between 30 and 60 or above who want to feel their best at every decade.

Where are your products manufactured?
All Nurapure products are manufactured in a cGMP-certified facility to pharmaceutical-grade standards. Every batch undergoes comprehensive analytical testing for identity, potency, and the absence of contaminants.

Do your products contain artificial additives, fillers, or proprietary blends?
No. We believe in full label transparency. Every ingredient and every dose is fully disclosed. We do not use proprietary blends, hidden fillers, or unnecessary additives.

PRODUCT & USAGE

How do I know which Nurapure product is right for me?
Each product in our line is designed to target a specific area of healthy aging. We recommend reading the product description carefully to identify which one best addresses your primary concern. If you are unsure, feel free to reach out to us at support@nurapurehealth.com and our team will be happy to guide you.

When is the best time to take your supplements?
The optimal timing varies by product. Please refer to the usage instructions on each product's label or product page for specific guidance.

How long before I start seeing results?
Results vary from person to person depending on age, lifestyle, and individual biology. Some customers notice changes within the first week, while others experience more gradual improvements over 4 to 8 weeks of consistent use. We recommend giving any supplement a full 30 days of consistent daily use before assessing results.

Can I take Nurapure supplements with my existing medications or other supplements?
While our products are formulated from well-researched, science-backed ingredients, we always recommend consulting your doctor or a qualified healthcare professional before starting any new supplement — especially if you are currently taking prescription medication or managing a health condition.

Are your supplements safe for pregnant or breastfeeding women?
We recommend that pregnant or breastfeeding women consult their doctor before taking any supplement, including Nurapure products.

Can I take multiple Nurapure products at the same time?
Our products are designed to complement one another as part of a complete healthy aging routine. However, we recommend consulting your healthcare professional before combining multiple supplements, particularly if you are also on medication.

SHIPPING

Where do you ship to?
We currently ship within the United States only.

How much does shipping cost?
We offer free shipping on all orders with no minimum spend required.

How long will my order take to arrive?
Please note that orders are not processed on weekends or public holidays.

  • All orders are processed within 2–4 business days after payment confirmation.
  • Once dispatched, shipping is estimated within 4–6 business days.
  • Total estimated delivery time is 6–10 business days from order confirmation.

Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can monitor your delivery in real time.

My order has not arrived. What should I do?
If your order has not arrived within the estimated delivery window, please contact us at support@nurapurehealth.com with your order number and we will work with you to resolve the matter promptly. Please ensure that the shipping address provided at checkout was accurate and complete, as we are unable to take responsibility for undelivered orders due to an incorrect address.

RETURNS & REFUNDS

What is your money-back guarantee?
We offer a money-back guarantee on your first order. If you are not completely satisfied, you may request a refund within the following windows from the date of delivery:

  • One-time purchase: 90-day money-back guarantee
  • Monthly subscription: 30-day money-back guarantee

This guarantee applies to new customers on their first order only and covers both opened and unopened products.

How do I request a refund?
Simply email us at support@nurapurehealth.com within your applicable guarantee window. Please include your full name and order number. We will respond within 24 hours with our return address and instructions.

Do I need to return the product to get a refund?
Yes. The product must be returned to our address before your refund can be processed. Once we confirm receipt of your returned item, your refund will be issued to your original payment method within 14 business days.

What is not covered by the money-back guarantee?
The following are excluded from our guarantee:

  • Orders beyond the first purchase, including subsequent renewals or repeat orders
  • Gift cards
  • Complimentary or free items included as part of a promotional offer
  • Purchases made through unauthorised third-party sellers or resellers

CONTACT US

How can I get in touch with Nurapure?
We are happy to help with any questions or concerns.

  • Email: support@nurapurehealth.com
  • Business Hours: Monday – Friday, 8am – 5pm PT
  • Address:
    9100 Wilshire Blvd
    East Tower Suite 333 
    Beverly Hills, CA 90212

We aim to respond to all enquiries within 24 hours.